Is the G1 Jacket machine washable?
Yes, G1 Jacket is both machine washable and dryable. Please note it is very important to make sure to remove our exclusive Graphene Heating Pads before any washing or drying. We recommend before wash, brush off any loose mud or dirt. Close any zips and flaps on the jacket. Ensure the detergent compartment of your machine is clean of any detergent. Do not wash your jacket or clothing with other items or more than two garments at a time. Machine wash cold. Tumble dry on low or line dry. Do not Bleach. All of the care information will be included in every G1 Jacket.
Last updated: September 17, 2019 08:22
Is the Graphene pad removable?
Yes, the Graphene Heating Pads can be attached or detached internally from the G1 Jacket using high-quality velcro.
Last updated: September 17, 2019 08:22
What is Far-Infrared Heat?
Far infrared is radiant heat where the heat will feel give the feeling of warmth from the sun on your face and the heat from a coal fire. Far-Infrared heat keeps the person warm and radiates heat to the person’s body back and forth.
Last updated: September 17, 2019 08:22
What is the benefit of Far-Infrared Heat?
Far-Infrared Heat is a low spectrum type of heat that has a similar wavelength to the heat coming from the sun. This type of heat is what our epidermis/skin allows to enter our body where it helps promote better blood flow to help with natural healing and promotes better circulation.
Last updated: September 17, 2019 08:22
What is the range of temperature for the G1 Jacket?
Low: 120 °F (48.88 °C), Medium: 140 °F (60 °C), High: 160 °F. (71.11 °C). Keep in mind our exclusive Graphene material creates low spectrum heat which our goal is to keep you warm and not to cook you.
Last updated: September 17, 2019 08:22
Will the temperature be too hot or burn and make the person sweat using the G1 Jacket?
No, the low spectrum heat (soft heat) produced by our Graphene material will give you the feeling of warmth coming from the sun or the heat from a coal fire. To enhance your experience with the G1 Jacket, we use natural Graphene Fiber for the inner lining of the G1 Jacket that helps regulate and reduce humidity and helps reduce sweat tremendously and prevent your body from overheating.
Last updated: September 17, 2019 08:22
What is the difference between Far-Infrared Heat vs Convection Heat?
Far infrared is a type of low spectrum radiant heat, which basically gives the same feeling as the warmth from the sun on your face or the heat from a coal fire. Radiant heat work in this case by using Far-Infrared heat to keep the person warm and radiates heat to the person’s body back and forth with our exclusive Graphene material. Convection heat, on the other hand, does not heat the air – which is the type of heat created by regular heating pads that hold little heat and disappear. This type of heat does not have natural temperature regulating capabilities where your body can overheat and burse in sweat.
Last updated: September 17, 2019 08:22
Under what temperature can the G1 Jacket perform?
We’ve tested the jacket under many different temperatures. The G1 Jacket is rated for the perfect use for under 10 degrees Fahrenheit with the help of our exclusive Graphene material and the heating system.
Last updated: September 17, 2019 08:22
How should I decide which heat level to choose from?
We recommend adjusting your G1 Jacket’s heat based on the temperature of your surroundings.
-For temperatures ranging from 0°F (-18°C) to 15°F (-9°C), choose the G1’s “High” setting. This will keep your jacket comfortably warm at an Infrared temperature of 160°F (71°C).
-For temperatures ranging from 30°F (-1°C) to 45°F (7°C), choose the G1’s “Medium” setting. This will keep your jacket comfortably warm at an Infrared temperature of 140°F (60°C).
-For temperatures ranging from 60°F (16°C) to 75°F (24°C), choose the G1’s “Low” setting. This will keep your jacket comfortably warm at an Infrared temperature of 120°F (49°C)).
**Remember: Although these temperatures may sound high, the G1 Jacket uses Infrared Heat rather than traditional heating methods. At these Infrared temperatures, you can expect to feel a soft, comfortable warmth that gently circulates rather than burning.
“It is not advisable to use the G1 Jacket’s heating features under certain medical conditions and it is recommended that you consult a physician before first use or if questions/concerns arise. It is solely your responsibility to monitor your body/reactions and determine if it is appropriate to use the Infrared Heat. You alone are responsible for your safety and well-being.”
Last updated: September 17, 2019 08:22
What is your exchange policy?
At the moment, our focus is to make and deliver all jackets to every person’s doorstep. With that said, we will have a warranty for any manufacturing defects, not including regular wear and tear.
Last updated: September 17, 2019 08:22
Can you please break down the fabric of the jacket?
The G1’s outer shell is made of 100% polyester that is waterproof, and the lining is made of 100% Natural Graphene Fiber fabric that is breathable, waterproof, and sweat-proof. No animals have been harmed by the making of the G1 Jacket.
Last updated: September 17, 2019 08:22
Is the hood detachable?
Yes, the hood is detachable from the jacket so it gives you the versatility when you pair with other clothing
Last updated: September 20, 2019 13:23
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.